Housing for clergy

Information for clergy from our property department about home repairs, claim forms, the housing handbook and more.

We are committed to caring for our clergy so they can carry out their mission with the Diocese.  By providing over 250 quality houses and taking care of maintenance, repairs and improvements, we help clergy to fully concentrate on their role within the community they serve.


Housing Handbook for Clergy

Written by our property team, the Housing Handbook for Clergy is an A-Z of helpful information designed for clergy to refer to. Relevant links to documents, including contact details, are included in the handbook. Useful documents can also be found at the bottom of this page.

To all occupiers of Diocese of Norwich properties 

Due to the COVID-19 outbreak we have closed our offices at Diocesan House and staff are working from home. Inevitably the government guidance to stay at home unless absolutely essential will cause delays in routine repairs and maintenance.

We have contacted our principal approved contractors who all advise that they are now only undertaking emergency repairs, subject to staff availability.

Should a minor repair be required to the property you occupy, you may care to consider some self-help by looking at websites such as YouTube to understand how the repair may be carried out by yourself. The cost of any parts required can be claimed back, provided a receipt is submitted with your claim.

Should you have an oil fired heating system we would strongly advise you to check you have sufficient heating oil for the weeks ahead.

In the unfortunate event that you suffer a major issue with the property that you occupy, we list below some emergency contacts for you to use. Please note, these repairers are only undertaking emergency repairs.

Many thanks for your patience and understanding during this time.

The Property Services Team



Blocked Drains

Dyno Rod – 01603 722 325

Loss of Gas or Oil central heating or total loss of hot water

Gasway – 08000 743 030

Plumbing emergencies

Prior Plumbing – 07713 352 494

Broken Glass (requiring urgent attention to ensure security of house)

Norwich Glass – 01603 407 071

Electrical issues

Norwich Electrical – 01603 488 298

IF YOU SMELL GAS, CALL 0800 111 999

If your property issue is not covered by one of the above trades, please call the property team in the usual manner to receive further guidance.


Contacting the Property Department

Director of Property Services – Alan Cole
01603 881730 / nyna.pbyr@qvbprfrbsabejvpu.bet

Diocesan Surveyor – Charles Thurston
01603 882364 / puneyrf.guhefgba@qvbprfrbsabejvpu.bet

Property repairs (during office hours) – Anna Scriven
01603 882363 / naan.fpevira@qvbprfrbsabejvpu.bet

Property Administrator & PA to Director of Property Services – Sally Finn
01603 882361 / fnyyl.svaa@qvbprfrbsabejvpu.bet